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What You Need to Know Before You Play

Using 2ly99 means you agree to the terms set out here. Access to our platform depends on your local law and the eligible regions we serve — read this page carefully so you know exactly where you stand.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket contextYour rights explainedHow to contact us on legal matters
2ly99 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about your legal rights, account eligibility or how our terms apply to a specific transaction — whether through bKash, Nagad or Rocket — our support team can help clarify. Use the channels below to get a direct response.

Live Chat Open the chat widget from any page on 2ly99. It connects you directly to a support agent who can address account eligibility and terms questions.
Email Support Send detailed legal or account queries to our support email. Include your registered account ID and the specific transaction or policy question you need answered.
Account Help Centre Log in to your account and head to the Help section. You can raise a formal ticket there for any terms-related concern, including wallet or payment disputes.
HOW WE HANDLE THIS

Our Approach to Data, Cookies and Account Security

We take the handling of your account data seriously. Here is what we do in each key area — from the data we collect to how you can request changes.

Data Handling

We collect only what is needed to run your account — name, contact details and transaction history from bKash, Nagad or Rocket payments. We do not sell your data to third parties.

Cookies and Tracking

Our site uses cookies to keep your session active across mobile and desktop. You can adjust cookie preferences in your browser settings at any time without losing your account.

Account Security

Your account is protected by password authentication and OTP verification tied to your registered mobile number. We recommend keeping your login details private and updating your password if you suspect any breach.

Data Retention and Change Requests

We keep your account records for as long as required by our policy and applicable law. To request a correction or deletion of your data, contact support with your account ID and the specific change needed.

Common Questions About Legal Terms and Your Rights

Below are the questions we hear most often about account eligibility, legal rights and how our terms work in practice. If your question is not here, reach out through live chat or email.

Access depends on your local law and the eligible regions we support. We recommend checking whether online gaming accounts are permitted in your jurisdiction before registering or depositing.

Deposits via bKash, Nagad or Rocket are governed by both our account terms and the rules of those payment networks. Both apply simultaneously; neither overrides the other.

Contact support via live chat or email with your registered account ID. State clearly that you are requesting a data access copy; we will respond within the timeframe set out in our retention policy.

We may restrict or close accounts in regions where access is no longer permitted. Where possible, we send notice to your registered contact details before taking any account action.

If an account is closed due to eligibility or legal reasons, any remaining wallet balance is reviewed under our terms. Contact support immediately with your account ID to start that process.

Raise a formal ticket in the Help section after logging in, or email support with your account ID and the transaction reference. We review disputes in the order they are received.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.